Some of what you’ll do

• Complete QA process reviews of WCF activities statewide in compliance with policy, WAC and RCW.
• Use a variety of methods to determine case accuracy, evaluating the effectiveness of the system to minimize risk.
• Provide professional consultation to promote excellence in service delivery.
• Ensure compliance with federal and state requirements and consistency in policy interpretation.
• Lead your QA team during process review cycles, including acting as a liaison between QA and field staff, fostering relationships with our customers, and ensuring the review is accurately and thoroughly completed.