In this role, you will provide timely and accurate responses via phone and email to the general public, providers, private long-term care insurers, employees, and advocates who are contacting the Department of Social and Health Services to learn more about WA Cares Fund. The Customer Care Team is an important part of the future planning for the Benefits and Customer Care Center as we move toward the full implementation of the program in July of 2026. Beginning in 2026, you will be assisting qualified individuals and their authorized representatives to apply for and access their earned benefits.