The Benefits and Customer Care Specialist, will perform routine programmatic service functions related to information and referral services, WA Cares application and account management, and long-term care assessments. You will create recommended service plans to help maintain ongoing recipient wellness and safety in the individual’s setting of choice. You'll interview applicants, their families, and representatives, and educate them about WA Cares Fund long-term care services, including functional requirements. Based on self-referrals, your mission is to help people and their families make decisions about the long-term care services and supports that are best suited for their particular needs.